My customer successfully received their shipment, but why does the final shipping invoice differ from the original quote I received?
When using LTL shipping, it’s not uncommon for the final bill to differ from the initial quote. This situation often results in unexpected additional costs for the shipper. To avoid these discrepancies, it’s important to first understand the potential causes:
Common Causes of Quote vs. Final Bill Discrepancies:
Difference in Dimensions and Weight:
The dimensions and weight provided during the quoting process differ from those measured by the carrier.
NMFC Classification Mismatch:
The National Motor Freight Classification (NMFC) used by the carrier differs from the one used during the quote, resulting in a different freight class.
Additional Delivery Services Requested:
The consignee requests additional services, such as inside delivery, liftgate service, or a change in delivery address.
Solutions to Prevent Discrepancies:
Verify Dimensions and Weight:
Ensure that the dimensions and weight provided during the quoting process are accurate. It’s a good practice to take photos and document your measurements. Additionally, maintain detailed records for every shipment, including packing lists and product specifications. If the carrier’s measurements differ, these records can support your dispute.
Select the Correct NMFC Code:
Choose the appropriate NMFC code during the quoting process and ensure it is reasonable for the shipment. If the carrier uses a different NMFC code, you can provide justification for your choice during a dispute.
Communicate with the Consignee:
Clearly explain the services included in the original delivery plan to the consignee. To avoid unauthorized additional services, note explicitly on the Bill of Lading (BOL) that extra delivery services should not be provided without prior approval.
These are some methods to help prevent discrepancies between the final bill and the initial quote. I hope they prove helpful for your shipping operations.
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