When goods sustain damage during transportation, we can file a claim for compensation for the damaged items. The assessment of these claims requires adequate photos of the damage.
Here are several key types of photos that need to be provided:
Photo 1:
A photo of the item.
Photo 2:
A photo showing the merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).
Photo 3:
A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).
Photo 4:
A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number).
Photo 5:
A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
Photo 6:
Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Photo 7:
Dimensions of the box including the package height, length, and width provided in the body of the email.
When applying for damage compensation, providing thorough photos of the damage greatly increases the likelihood of a successful claim. Additio
nally, it's important to keep all outer packaging, inner containers, and items themselves nearby when damage occurs. This is because the shipping company may send someone to inspect the damage later on.
Thank you for reading!
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